GSU general secretary Hugh Wagner was recently contacted by a GSU member who was having a problem with a major dental benefit claim that had been rejected by Manulife. The member was concerned that he would be several thousands of dollars out of pocket as a result of Manulife’s decision. 

The following day Wagner contacted the employer’s HR department who responded quickly by advising they would sort things out with the Manulife. By November 28 the problem was resolved when Wagner was advised the dental claim would be paid.

“Sometimes union members opt not to raise problems or file grievances because they don’t want to cause a fuss – but it’s fair to say that there are no results when problem isn’t raised with the employer,” Wagner said. “As this example illustrates, it pays to act.”

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