GSU staff rep Steve Torgerson is assisting a member whose understanding of circumstances didn’t coincide with the understanding management had on the same situation. Unfortunately, nothing is in writing, and when there is nothing in writing, it’s harder to enforce.

The best way to ensure that things happen as you understand and expect is to ask for written confirmation or to confirm the understanding yourself in writing to the other party. Written confirmation doesn’t need to be elaborate. It can be as simple as an email or a text exchange.

Click here to see an example of a quick email confirmation and to learn more about why written confirmation is important.